Most work places have their own communication strategies. In general, if a person wants to achieve something out of a communication, there are certain strategies they can use to their advantage. It is about building a rapport among the team, being empathetic to others, and learning how active listening practices are fundamental to an effective communication. It is important to emphasise “we are in this together” approach. The other aspect is in asking the right questions to increase the personalised experience of clients and customers, as the market demands customised service rather “one size fits all” approach in this modern world due to increased competition.

Modern work places are changing and people need to aim for win-win strategies for long term benefit. We also see increased competition among businesses which requires employees increasingly to understand their clients using a positive language. Using open questions to unpack the issue and involving stakeholders in the process will bring the best outcomes with a lower risk.